Community Guidelines

1. Who we are

DigiFriend connects paying members with verified international conversation partners (DigiFriends) for weekly video calls. Our mission is to reduce loneliness and broaden perspectives through real, recurring human connection across borders.

Everyone on the platform - both members and DigiFriends - is expected to uphold these guidelines at all times.

2. What DigiFriend is for

• Friendly, genuine conversation
• Cultural exchange and learning about life in other countries
• Practicing a language together
• Regular weekly calls that create a sense of routine and connection
• Being a reliable, warm presence in someone's week

3. What DigiFriend is not for

• Dating, romance, or any form of intimate relationship
• Soliciting money, gifts, loans, or financial favours
• Selling products, services, or business opportunities
• Mental health counselling or crisis support
• Sharing personal contact information (phone number, social media, email, messaging apps) or asking others to move the conversation off DigiFriend - this is not allowed at any point, with or without mutual agreement, for as long as you're both active on the platform
• Recording calls without explicit consent from all participants

4. Respect and dignity

Every person on DigiFriend deserves to be treated with respect, regardless of nationality, religion, age, gender, or background.

• Speak kindly and listen actively
• Respect different cultural perspectives, even when they differ from your own
• Never use language that demeans, stereotypes, or discriminates
• If a topic makes the other person uncomfortable, drop it gracefully

5. Reliability

Showing up matters. Missing calls without notice affects real people who have set aside time for you.

• If you need to cancel, do so as early as possible
• Repeated no-shows without notice may result in suspension
• DigiFriends with a pattern of cancellations will be removed from the platform

6. Safety

Your safety is our priority. If anything ever feels wrong, trust your instincts.

• You are never obligated to continue a call that makes you uncomfortable
• Report any behaviour that violates these guidelines immediately
• DigiFriend staff will never ask for your password or payment details via chat

To report a concern, email us at hello@digifriend.com.

7. Consequences

Violations of these guidelines may result in a warning, temporary suspension, or permanent removal from the platform, depending on severity. We reserve the right to remove any user without notice if their behaviour poses a risk to others.

8. Questions

If you have questions about these guidelines or want to report an issue, reach out at hello@digifriend.com. We read every message.