Common questions
How do I cancel my subscription?
Email us at hello@digifriend.com and we'll cancel it immediately. We don't make it complicated.
What if my DigiFriend doesn't show up?
Let us know and we'll either reschedule or issue a credit. DigiFriends who repeatedly miss calls are removed from the platform.
Can I change my DigiFriend?
Yes. If the match isn't a good fit, email us and we'll find you someone new.
My call link isn't working. What do I do?
Try opening it in a different browser, or go directly to meet.jit.si and enter your room name. If the problem persists, email us and we'll help.
How do I report inappropriate behaviour?
Email hello@digifriend.com with a brief description of what happened. We take all reports seriously and respond within 24 hours.
Can I get a refund?
We handle refund requests on a case-by-case basis. Email us and explain the situation - we'll do our best to make it right.
How do I delete my account?
Email hello@digifriend.com and we'll delete your account and all associated data within 30 days.